Privacy Policy

Cleaner Balham Privacy Policy

This Privacy Policy explains how Cleaner Balham collects, uses, stores and protects personal data relating to customers in the Balham area. It also describes your rights under the UK General Data Protection Regulation and the Data Protection Act, and how you can exercise those rights.

By using our cleaning services as a customer in the Balham area, you acknowledge that you have read and understood this Privacy Policy and that your personal data will be processed as described here.

Scope of this Privacy Policy

This Privacy Policy applies to all Cleaner Balham customers within the Balham area who use our services, including one-off and regular domestic or commercial cleaning. It covers all personal data processed in connection with enquiries, quotations, bookings, service delivery, complaints, and follow-up communication.

Personal Data We Collect

We collect and process different categories of personal data, depending on how you interact with us and which services you use. The personal data we may collect includes:

Identification and contact details: name, address, service address, billing address, and other basic contact information such as your preferred communication channel.

Service details: information about the type of cleaning service requested, access instructions, property type and size, scheduling preferences, and any special requirements you may share with us.

Booking and transaction details: dates and times of appointments, records of services provided, invoices raised, payments made, and related administrative information.

Communication records: information contained in any enquiries, feedback, complaints, or other communications you send to us, as well as notes of our communications with you.

Technical and usage data: limited technical information related to how you contact us, such as the date and time of your enquiry, and in some cases your IP address if you use an online form, where applicable.

How We Collect Personal Data

We collect personal data directly from you when you make an enquiry, request a quotation, book a service, speak with us by phone, or communicate with us by other means. We may also obtain personal data indirectly when you are referred to us by another customer or third party, or if you book our services through an external marketplace or booking platform acting on your behalf.

Purposes and Lawful Bases for Processing

We process personal data only when we have a lawful basis under the UK GDPR. The main purposes and lawful bases are:

To provide our cleaning services: We process your identification, contact and service details to respond to your enquiries, provide quotations, manage bookings, deliver cleaning services, issue invoices and manage payments. The lawful basis is performance of a contract or taking steps at your request prior to entering into a contract.

To manage our relationship with you: We use your personal data to communicate with you about your bookings, handle changes or cancellations, respond to feedback or complaints, and notify you of important service information. The lawful basis is performance of a contract and our legitimate interests in maintaining good customer relations.

For business administration and record keeping: We retain and use certain personal data for accounting, financial reporting, and internal administration. The lawful basis is compliance with legal obligations and our legitimate interests in running and improving our business.

For direct marketing to existing customers: We may occasionally send you information about similar cleaning services that may be of interest to you, provided you have not opted out of such communication. The lawful basis is our legitimate interests in promoting our services, and you always have the right to object to this processing at any time.

To ensure security and prevent fraud: We may process personal data to verify identity where appropriate, protect our staff and property, and prevent or detect fraud or misuse of our services. The lawful basis is our legitimate interests and, where relevant, compliance with legal obligations.

Data Sharing and Processors

We do not sell your personal data. We only share it where necessary for the purposes described above or where we are legally required to do so.

We may share your personal data with:

Service staff and contractors: Cleaning professionals who carry out the services at your property will receive the information they need to perform the work, such as your name, service address, access instructions and service details.

Professional advisers: Accountants, legal advisers and similar professionals who provide services to us may have limited access to relevant personal data for business, legal or compliance purposes.

Service providers acting as data processors: Third party providers may support us with functions such as secure data storage, accounting software, or customer management systems. These providers process personal data on our instructions only and are bound by data processing agreements that require them to implement appropriate security measures and maintain confidentiality.

Authorities and law enforcement: In some cases, we may be required to disclose personal data to regulatory bodies, law enforcement agencies or courts where necessary to comply with legal obligations or to establish, exercise or defend legal claims.

International Data Transfers

Where any of our service providers or systems involve the transfer of personal data outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses, in accordance with data protection law.

Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, or for as long as required by law.

In practice, this means:

Customer records and booking information: kept for the duration of our relationship with you and normally for up to six years after the end of the relevant financial year, to comply with accounting and tax requirements and to manage any potential legal claims.

Communication records: kept for as long as necessary to resolve your enquiry, respond to any complaint, and for a reasonable period thereafter, usually not exceeding six years.

Marketing preferences: retained until you opt out or until we determine that the data is no longer accurate or necessary.

After the applicable retention periods, personal data will be securely deleted, anonymised or archived in a way that ensures it can no longer be linked to you.

Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction or damage. These measures include limiting access to personal data to staff and contractors who need it to perform their duties, using secure systems to store data where appropriate, and ensuring that our processors implement suitable security standards.

Your Data Protection Rights

Under data protection law, you have several rights in relation to your personal data processed by Cleaner Balham. These rights apply to all our customers in the Balham area, subject to certain conditions and legal limitations.

Right of access: You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data together with information about how it is used.

Right to rectification: You have the right to ask us to correct inaccurate or incomplete personal data that we hold about you.

Right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction of processing: You may ask us to restrict the processing of your personal data in certain situations, such as when you contest its accuracy or object to our processing and we are considering your request.

Right to data portability: Where processing is based on consent or on a contract and carried out by automated means, you have the right to receive the personal data you provided to us in a structured, commonly used and machine-readable format and to request that we transmit it to another controller where technically feasible.

Right to object: You have the right to object at any time to our processing of your personal data based on our legitimate interests, including direct marketing. If you object to direct marketing, we will stop sending it to you.

Rights in relation to automated decision-making: Cleaner Balham does not use automated decision-making or profiling that produces legal or similarly significant effects on you.

How to Exercise Your Rights

If you wish to exercise any of your data protection rights, please contact us and clearly describe which right you are seeking to exercise and provide enough information to identify you. We may need to request additional information from you in order to verify your identity and ensure your personal data is not disclosed to anyone who has no right to receive it.

We aim to respond to all valid requests within one month. In some cases, particularly with complex or numerous requests, this period may be extended in accordance with the law, and we will inform you if this happens.

Complaints and Contact

If you have any concerns about how we handle your personal data, we ask that you contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the relevant supervisory authority for data protection in the United Kingdom.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or for other operational reasons. Any changes will take effect when the updated version is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we process personal data at Cleaner Balham.