Cleaner Balham Service Terms and Conditions
These service terms and conditions set out the basis on which Cleaner Balham provides domestic and commercial cleaning services to customers in the UK. By making a booking, confirming an appointment, or allowing a cleaner to commence work, you agree to be bound by these terms. They are designed to create a clear, fair, and practical framework for the provision of Balham cleaning services, including how bookings are made, how payments are processed, what happens if a booking is changed or cancelled, and the limits of our responsibility.
For the purposes of these terms, references to “we”, “us”, and “our” mean Cleaner Balham, and references to “you” or “the customer” mean the person or business requesting the service. These terms apply to all standard and recurring cleaning appointments, one-off cleaning visits, end-of-tenancy cleans, and any additional cleaning tasks agreed in advance. Any special requirements, instructions, or access arrangements must be communicated before the service starts so that the cleaning can be carried out safely and efficiently.
We aim to deliver a professional and reliable Cleaner Balham service, but all work is subject to availability, the condition of the property, the nature of the requested tasks, and the accuracy of the information provided at the time of booking. If the actual conditions differ materially from what was described when the booking was made, we may revise the scope of work, adjust the duration, or amend the price before proceeding. No term in these conditions affects your statutory rights under UK consumer law.
1. Booking Process
Bookings are accepted only when we have confirmed availability and the customer has provided sufficient information to allow the service to be scheduled. A booking request does not guarantee an appointment until it has been accepted by us. At the time of booking, you must provide accurate details including the service type, property size, access arrangements, parking considerations, and any known cleaning priorities. If the information changes before the appointment, you must notify us as soon as possible.
We may request photographs, property descriptions, or other relevant information in order to estimate the time required and assign the appropriate team or cleaner. Any quotation, estimated duration, or suggested visit plan is based on the information supplied and is not binding if the actual cleaning requirements are greater than described. If specialist equipment, additional materials, or extra labour are required, we may revise the price accordingly before beginning the work.
The customer is responsible for ensuring that the property is reasonably accessible at the agreed time. This includes providing entry instructions, keys, codes, parking information, and any necessary permission for access. If access is delayed or impossible, the booking may be treated as a late cancellation or failed visit under the cancellation rules below. We are not responsible for missed appointments caused by incorrect access details, unavailable keys, or an unattended property where presence is required.
2. Service Standards and Customer Responsibilities
Cleaner Balham will supply cleaning services with reasonable care and skill, using suitable products and methods for the task agreed. The customer must ensure that the property is in a condition that allows cleaning to be performed safely. This means that hazardous items, fragile valuables, pets that may interfere with the work, and items requiring special handling should be secured or disclosed in advance. Where a room, surface, or item is unsuitable for cleaning due to damage, instability, or risk, we may decline to clean it.
Unless otherwise agreed in writing, the customer is responsible for removing highly personal items, securing confidential documents, and protecting valuables before the visit. We may move lightweight items when necessary to clean around them, but we do not guarantee to restore every item to its exact original position unless this has been specifically agreed. If you require a particular cleaning product or method, you must tell us before the service begins so we can confirm whether it is appropriate.
Any complaint about the service should be raised promptly after completion so that we can review the issue and, where appropriate, consider a remedy. We may ask for photos, a written description, or a reinspection request to understand the concern. Our intention is to resolve genuine issues fairly and efficiently, while taking into account the scope of the original booking and the condition of the property at the time of service.
3. Payments and Pricing
All prices are quoted in pounds sterling unless stated otherwise. The price may be fixed, estimated, or based on the time spent, depending on the type of cleaning requested. Any quote or estimate is valid only for the period stated, or if no period is stated, for a reasonable time in light of market conditions and availability. We reserve the right to correct obvious pricing errors and to amend the quotation if the property details provided were incomplete or inaccurate.
Payment terms may vary depending on the service. In some cases, full or partial payment is required in advance to secure the booking; in other cases, payment is due immediately upon completion of the service. We may accept card payment, bank transfer, or another agreed method. If an invoice is issued, it must be paid by the due date stated on the invoice. Failure to pay on time may result in suspension of further services, recovery action, and any reasonable costs incurred in collecting the debt, subject to applicable law.
Where a recurring service has been arranged, the pricing may be reviewed from time to time to reflect changes in labour costs, material costs, service duration, or the level of cleaning required. We will aim to give reasonable notice of any price increase. If additional services are requested on the day, such as oven cleaning, internal appliance cleaning, or extra room attention, those items may be charged separately as agreed before the work is undertaken.
4. Cancellations, Amendments and Missed Appointments
If you need to cancel or reschedule a booking, you must notify us as early as possible. Cancellation notice periods may vary depending on the service type, but where no special agreement applies, we normally require reasonable notice so that the appointment slot can be reassigned. Short-notice cancellations, repeated changes, or failure to provide access may result in a cancellation fee or the loss of any deposit paid, where permitted by law and disclosed at the time of booking.
If we must cancel or reschedule due to illness, staffing issues, safety concerns, weather, or other circumstances beyond our control, we will try to offer an alternative appointment as soon as reasonably possible. In such cases, our liability is limited to rescheduling the service or refunding any prepaid amount for the affected visit, unless otherwise required by law. We will not be responsible for indirect losses arising from the cancellation, such as lost earnings or inconvenience, except where liability cannot legally be excluded.
If our cleaner arrives but cannot begin because the property is inaccessible, unsafe, or not ready for the service to be delivered, the appointment may be charged in full or in part to cover the wasted time and travel. Examples include unavailable keys, incomplete access details, active building restrictions, or conditions that create health and safety risks. Customers are encouraged to check access arrangements carefully before the agreed time.
5. Liability and Limitations
We will take reasonable care when providing any Balham cleaner service, but we cannot guarantee the removal of every stain, mark, odour, or type of contamination. Some materials, finishes, fabrics, and surfaces may be delicate, aged, or already damaged, meaning that cleaning outcomes can vary. We are not liable for pre-existing damage, natural wear and tear, hidden defects, or deterioration caused by unsuitable materials or prior misuse.
Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Subject to that, our total liability for loss or damage arising from the service shall be limited to the amount paid or payable for the relevant booking, unless a higher limit is expressly agreed in writing. We are not responsible for business losses, loss of profit, consequential loss, or loss of opportunity.
The customer must notify us promptly if any damage is suspected to have occurred during the service. Where appropriate, we may investigate the matter, request supporting evidence, and seek to resolve the issue by repair, replacement, or a reasonable refund. We are not responsible for damage caused by unsuitable instructions, undisclosed risks, faulty fixtures, unstable items, or the customer’s failure to warn us about special conditions. Any claim must be supported by sufficient detail so that it can be assessed fairly.
6. Waste Regulations and Removal of Debris
Our cleaning work may involve the collection and disposal of light waste generated during cleaning, such as packaging from cleaning products, dust, lint, or small disposable materials used in the service. However, we do not act as a licensed waste carrier unless this is specifically agreed and properly arranged. The customer remains responsible for the lawful disposal of household waste, bulky items, sharps, confidential materials, and any waste requiring special handling.
We will not remove hazardous waste, clinical waste, asbestos, chemicals, solvents, batteries, paint, needles, or any material that is restricted, regulated, or dangerous unless we have the legal authority, equipment, and prior written agreement to do so. If we discover such waste during a visit, we may suspend work and ask the customer to arrange appropriate disposal. The customer must ensure that all waste presented for removal complies with UK waste laws and local disposal requirements.
Where waste is collected as part of the cleaning service, it will ordinarily be placed in the customer’s designated bins or bagged for the customer to dispose of, unless otherwise agreed. We may refuse to handle waste that is unhygienic, unsafe, or likely to breach regulations. By booking a Cleaner Balham service, you confirm that you will not ask us to transport or dispose of waste in a manner that would breach environmental or waste management laws.
7. Data, Access and Confidentiality
Any personal information provided to us for the purpose of making a booking or carrying out a service will be used only for legitimate business purposes, such as scheduling, billing, and service delivery. We will keep such information reasonably secure and share it only where needed to perform the service or comply with legal obligations. Customers should avoid leaving sensitive information in plain view and should advise us if any area contains confidential materials that must not be touched.
If we are given keys, codes, or other access devices, they will be handled with reasonable care and stored securely for the period required to perform the service or support a recurring arrangement. You are responsible for ensuring that access arrangements are accurate and that any locks, alarm settings, or security systems are compatible with the scheduled visit. If a third party is involved in granting access, you remain responsible for making sure that arrangements are reliable and clearly communicated.
Our staff and contractors may not disclose private information observed during a visit except where disclosure is required by law or necessary to protect health and safety. Any images taken for quality assurance, complaint handling, or record-keeping will be used responsibly and only where appropriate. We will not intentionally inspect personal documents, digital devices, or confidential records beyond what is necessary to perform the agreed cleaning task.
8. General Provisions and Governing Law
If any part of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue to apply. A failure by us to enforce any right or provision at any time will not be treated as a waiver of that right or provision. We may update these terms from time to time to reflect changes in law, service arrangements, or operational requirements, and the latest version will apply to new bookings after publication or communication.
These terms constitute the entire agreement between you and Cleaner Balham in relation to the service, unless otherwise agreed in writing. Any variation must be confirmed by us in writing or by another clear method of acceptance. Nothing in these terms is intended to create rights for third parties. The customer may not assign or transfer the benefit of the service without our consent.
These Cleaner Balham terms and conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the services, these terms, or any related booking shall be subject to the exclusive jurisdiction of the courts of England and Wales. By proceeding with a booking, you acknowledge that you have read, understood, and agreed to these terms in full.